PURPOSE OF THE ROLE

The Custodian is responsible for maintaining the cleanliness, sanitation, and overall appearance of the residential property, including all common areas, amenities, and designated outdoor spaces. The role plays a vital part in ensuring a safe, clean, and welcoming environment for residents and guests while adhering to established cleaning standards and schedules.

KEY RESPONSIBILITIES

Indoor Cleaning & Sanitation

Perform hotel-style cleaning of all indoor spaces, including guest rooms, shared facilities, and common areas.

Clean, sanitize, and maintain the cleanliness of shared facilities such as the gym, restrooms, lobbies, offices, and recreational areas.

Ensure all high-touch areas (e.g., door handles, countertops, light switches) are regularly disinfected.

Replenish toiletries, towels, linens, and cleaning supplies as needed in guest rooms and communal areas.

Perform routine floor cleaning tasks, including vacuuming, sweeping, mopping, and carpet cleaning.

Outdoor Maintenance

Sweep and maintain the cleanliness of walkways, patios, and outdoor seating areas.

Assist with cleaning outdoor amenities, including pool decks, recreational spaces, and entrances.

Waste Management

Ensure waste and recycling bins are emptied and sanitized regularly, adhering to property waste disposal protocols.

Dispose of all waste safely and in compliance with property standards and environmental regulations.

Equipment & Supply Management

Monitor cleaning supply inventories, reporting shortages to the Cleaning Supervisor.

Inspect and report any cleaning equipment malfunctions or maintenance needs to the Facility Manager.

Scheduled & On-Demand Cleaning Tasks

Follow established cleaning checklists and schedules to ensure consistent service quality across the property.

Respond promptly to special cleaning requests or urgent needs from property management or residents.

Perform periodic deep-cleaning tasks, including carpet shampooing, tile grout cleaning, and window washing.

Event Support

Assist in pre-event preparations, ensuring cleanliness of event spaces.

Perform post-event cleanup, including waste disposal and resetting the area for regular use.

Safety & Compliance

Adhere to all health and safety guidelines, including the proper use of cleaning chemicals and protective equipment.

Identify and report any safety hazards or maintenance issues encountered during cleaning tasks.

Customer Interaction

Maintain a professional and friendly demeanour when interacting with residents, guests, and staff.

Address inquiries or concerns related to cleanliness courteously and escalate unresolved issues to the supervisor.

KEY COMPETENCIES

Knowledge

• Cleaning techniques and chemical usage — understanding of proper cleaning methods, chemical handling, and safety protocols.
• Equipment familiarity — knowledge of cleaning equipment and tools, including vacuums, mops, buffers, and pressure washers.
• Health and safety requirements — understanding of safe use of cleaning chemicals and protective equipment.

Skills

• Practical cleaning skills — competent with vacuuming, sweeping, mopping, carpet cleaning, and deep-cleaning tasks such as carpet shampooing, grout cleaning, and window washing.
• Physical stamina — able to perform manual labour, including lifting up to 25 lbs., bending, standing, and walking for extended periods.
• Flexibility — able to work varied shifts, including weekends and holidays, to meet property needs.

Behaviours

• Attention to detail — ensures all areas are thoroughly cleaned and maintained to standard.
• Professional and courteous — maintains a professional, friendly demeanour with residents, guests, and staff.
• Responsive — responds promptly to special cleaning requests or urgent needs.

Competencies

• Reliability — consistently completes scheduled tasks and checklists to standard.
• Communication — good communication skills for interacting professionally with residents, guests, and colleagues.
• Judgment and escalation — identifies and reports safety hazards, equipment issues, and unresolved concerns to the supervisor promptly.

QUALIFICATIONS & EXPERIENCE

High school diploma or equivalent is preferred; training or certification in cleaning, sanitation, or housekeeping is an advantage.

Minimum 1–2 years of experience in professional cleaning or custodial services, preferably in a residential or hospitality setting.

Familiarity with cleaning equipment and tools, including vacuums, mops, buffers, and pressure washers, is preferred.

Ability to work flexible hours, including weekends and holidays, depending on property needs.

Physically fit for manual labour, including lifting to 25 lbs., bending, standing, and walking for extended periods.

Good communication skills for interacting professionally with residents, guests, and colleagues.